How to Create an "Apple Store Experience" in Your
Dealership
Ever wonder how Apple keeps packing customers into their stores,
even when the rest of the shopping mall is nearly empty?
Apple provides a superior shopping experience based on a unique
combination of cutting edge technology and personalized service
that has transformed customer expectations across every industry.
Building on the Apple store success, here are four steps to
creating a technology-enhanced sales process that delivers an
unforgettable dealership experience.
- 1.
Integrate Mobile Technology into Your Sales
Process
Customers love mobile; it's fun, it's fast and it provides a
"wow" factor. Apple leverages mobile in every way possible, from
mobile products and mobile point-of-sale devices to free accessible
WiFi in all stores. iPads are even placed next to every product
in-store to provide interactive product information and
support.
Mobile is the next technology wave for dealers.
According to a recent Greystripe study, 78% of smart phone
users planning to buy a vehicle in the next 12 months will use
some sort of touch smart Web device (iPhone, iTouch, iPad, Android)
during the purchase process.
Mobile equips your sales team to service customers anywhere in
the store, providing information where they need it most. They'll
spend less time checking the computer and more time with the
customer. Plus, customers retain more when multi-media is used in
the sales process - it increases comprehension and memory more than
twice as much as words alone. Mobile shows that your dealership is
on the cutting edge, and can help to elevate the sales process into
an exceptional experience that delights your customers. Dealerships
offer the latest technology in their vehicles; why not in the hands
of their sales consultants too?
- 2.
Stay Focused on the Customer: Personal Interaction is Key
to the Sale
Apple does not rely soley on technology. People do business with
people they like and trust. Apple encourages personal interaction
through its Genius Bar, where customers go for face-to-face help.
They also have knowledgeable employees on the floor to bring the
products to life, answer questions and give product
demonstrations.
Your customers spend hours researching vehicles online. Sales
Consultants need instant access to critical information so they can
answer questions and help customers understand how the vehicle is
relevant to their needs. Credibility and transparency are
more important now than ever before.
- 3.
Deliver Superior Service: Give Your Customers a Reason to
Rave
Apple doesn't just satisfy their customers; they
empower their staff to go above and beyond. Thanks to
Apple employees, customer experiences are transformed from
frustrating to satisfying, creating unprecedented brand loyalty and
repeat purchases.
Let your customers know what is special about your store, then
deliver on that promise. Customer treatment actually trumps price
in driving overall satisfaction with the new vehicle sales
experience. According to a 2010 J.D. Power and Associates SSI
Study, 52 percent of new vehicle buyers cite dealer treatment
as a reason to purchase. When you create value and trust right from
the start, you reduce the temptation to shop elsewhere.
- 4.
Leverage Customer Enthusiasm: Build Word of Mouth to Drive
Traffic to Your Store
Apple customers are so delighted by their experience that they
tell everyone they know and write glowing online reviews. Online
reviews have a growing impact on today's buying decisions in every
industry. The Cone 2011 Online Influence Trend Tracker shows
that four out of five consumers reverse purchase
decisions based on negative online reviews, and 87
percent agree that a favorable review has confirmed their
decision to purchase.
Encourage your satisfied customers to write and post a review
about their experience in your store. Use Facebook and Twitter to
get in on the conversation and demonstrate your commitment to the
customer experience.
"Using a mobile tablet in our sales process has reignited the
magic of the car buying process for our customers," said Brian
Benstock, VP and General Manager at Paragon Honda, Queens,
NY. "A best in class dealership like Paragon Honda knows that
it's the quality of the customer experience that ultimately drives
sales growth," said Jim Hughes, principal of IntellaCar, the
iPad sales application used by Paragon Honda.
The Apple store experience resets customer expectations across
the board. Other retailers are increasingly going mobile to enhance
the customer experience. Forward-looking dealers will integrate
Apple's lessons into their sales strategies to connect with today's
savvy consumers, build value and increase their bottom line.
IntellaCar is the
Game-Changer that Transforms Shoppers into
Buyers
I recently had the great privilege of reviewing, and integrating
this powerful IntellaCar mobile solution into the everyday sales
process at Roseville Toyota.
IntellaCar is a winning solution that eliminates the paper
trail, no duplication of data entry, while truly delivering the
ultimate and transparent sales experience by way of I pad, video,
manufacture information and integration.
IntellaCar truly set's the stage for the extremely successful
Steve Jobs Apple store experience, for both car dealers and
consumers of today!
Roseville Toyota is a high volume dealer who earns such
prestigious awards as the Presidents Award. I could never say
enough good about this company, and even more so the people who
make it happen there. Charles Dean is a progressive General Sales
Manager who is one of the absolute greats in this business; talk
about a man who is an optimist to the hilt and who is as process
driven as I've ever met. Mike Nelson is the Business Development
Manager who runs a stream lined operation, whose BDC is humming at
all times. John Roth internet director is a proven leader who was
recently a guest speaker at JD Power. I highly recommend you view
this video as Roseville Toyota Internet Director John Roth and
other industry leaders speak on mobile, I pad, QR codes, text
message marketing and so much more http://www.youtube.com/watch?v=q-RHDBrmX1U.
I will touch on 3 of the many key features that without question
will increase ROI, create greater sales conversions, and ultimately
drive more traffic to a dealership.
IntellaCar is a platform that is multi faceted on many awesome
levels.
#1 Sales Process: IntellaCar integrates
into the sales process from the very start with a simplified
registration for the sale, or want's and needs assessment as some
would like to call it. Everything from the credit application, to a
trade appraisal is at the sales consultants finger tips via the I
pad, thus eliminating the paper trail and integrating with the CRM.
There's much more than just registering a consumer for the sale,
upon identifying the wants and needs the IntellaCar platform will
then cater to the consumer based on preference of importance:
example - safety or performance, stlye or comfort, and ultimately
sets the stage for features and benefits over the manufacture of
comparison. This feature alone is a game changer; saves time,
creates a rich experience and ultimately offers the best in
customer and dealer transparency.
#2 Power of Video: Until now, sales
consultants have relied on the old paper pocket source books while
never delivering the ultimate wow experience. IntellaCar offerers a
vast array of videos; everything from manufacture comparisons,
safety testimonials, video test drives, all the way to CSI delivery
and after the sale follow up process. The power of video creates
the ultimate experience as when provided to the consumer being
third party information, creates credibility and builds trust, thus
creating greater sales conversions. The facts and comparisons will
favor IntellaCar participating dealers.
#3 Consumer Reviews - (Google
Reviews) Consumer Reviews are the buzz words of
today. There's no question that consumer reviews are having a major
impact on a dealers web presence, especially in todays market
place. When a consumer is searching for their local dealer to do
business with and your competition has for example 200 reviews, and
you have 5 or a dozen, I'm sure you will see the benefit of being
the dominant dealer with an abundance of positive reviews. The
first task at hand is how to obtain positive consumer reviews!
IntellaCar offerers an outstanding feature that integrates an all
in one application and is implemented in the sales process to earn
legitimate consumer reviews to be place on Google, and integrates
with facebook. I highly recommend establishing a process to obtain
and maintain positive consumer reviews.
An overview of my video review is as
follows: IntellaCar is a rock solid company who
provides a cutting edge mobile solution that is without question
revolutionizing the automotive industry. I collaborate with dealers
of all sizes, technology vendors that touch every aspect of the
Automotive Industry, and all levels of skill sets. I will tell you
this much,- IntellaCar is the right solution for all dealers, in
any market, and the least of technological savvy will find this
platform simple to use and ultimately beneficial to the all around
consumer experience.
IntellaCar is backed by Americas top automotive
companies, social sites and the absolute best of class in the
automotive industry: Philip Zelinger Dealer Liaison
& Technology Advisor and Founder of http://www.adagencyonline.net - Mike
Myers and Chris Saraceno Co-Founders of http://www.dealerELITE.net -
Sean Wolfington Business Strategist of http://www.tier10marketing.com-
David Boice Business Strategist of http://www.davidboice.com -
Ralph Paglia Founder of http://www.automotivedigitalmarketing.com -
IntellaCar Sales Team Vivian Holmes, Jim Hughes and Bruce Polkes
Co- Founders of Charles Dean GSM, John
Roth Internet Director and Mike Nelson BDM of http://www.rosevilletoyota.com -
Bobby Compton CEO of http://www.vipautoslive.com
Reminder: This video review is a very
short and simplified version that does not include all of the
aspects IntellaCar brings to the table. What I've shared is more
than enough to motivate a dealer looking to have that superior edge
over the competition.
I endorse IntellaCar 100%, and highly recommend
all dealers to contact the team for a free evaluation and a
demonstration of this superior platform. The time is NOW to
catapult your dealership into great success....
Visit www.intellacar.com.
INTELLACAR®
Momentum Grows Leading Up To Digital Dealer
THOUSAND OAKS, CA, SEPTEMBER 30, 2011 - IntellaCar, LLC
announced today that Paragon Honda, Tim Dahle Nissan and Roseville
Toyota are the newest dealers to sign up for
IntellaCar®, the ground-breaking iPad sales solution
that boosts sales within weeks. Mike Nelson, Business Development
Manager for Roseville Toyota, says, "After working with IntellaCar
for a few days, I'm amazed at how powerful it is. There's so much
in there."
IntellaCar will have a significant presence at the
11th Digital Dealer conference in Las Vegas, October
5-7. In addition to providing IntellaCar demonstrations in Booth
#1126, IntellaCar Co-Founders Jim Hughes and Bruce Polkes will be
giving an Industry Expert presentation on "Creating the 'Apple
Store Experience' in Dealerships" on Day 1 of the conference
(October 5) at 1:00PM in Antigua AB. IntellaCar will also be
sponsoring a variety of Digital Dealer activities, including
several receptions and the VIP Dealer Lounge, along with other
best-in-class companies.
IntellaCar (www.IntellaCar.com) leverages the
latest mobile technology to give Sales Consultants compelling
information and processes they need to close the sale, where and
when they need it:
- -Information is prioritized based on customer needs and
summarized for a quick read during the sale
- -Dealer-specific content, such as inventory and "Why Buy Here"
provides a competitive edge
- -Customers can use the app to write and post their own reviews
on Google and Facebook, leveraging social media
-
IntellaCar was created by a passionate team of automotive
marketing specialists with decades of experience in developing OEM
and dealer solutions, led by Co-Founders Jim Hughes and Bruce
Polkes. Their expertise is in simplifying the complex and
facilitating the sales flow, critical in today's world of
information overload. IntellaCar is committed to helping dealers
improve the customer experience and bringing back the excitement of
purchasing a new vehicle. For more information, contact Jim Hughes
at (805) 241-5000 or info@IntellaCar.com; or visit www.IntellaCar.com.

IntellaCar 3.0 Helps Dealers Deliver Superior Customer
Experience
IntellaCar, LLC announced today the launch of IntellaCar™ 3.0,
the next generation of the ground-breaking iPad app for Sales
Consultants, now optimized for all automotive brands. Building on
the initial momentum, the latest version of IntellaCar has enhanced
functionality with a striking new interface that is visually
stunning and highly intuitive. IntellaCar leverages the latest
mobile technology to give Sales Consultants the information they
need to close the sale, where and when they need it.
- Information is prioritized based on customer needs and
summarized for a quick read during the sale.
- Dealer-specific content, such as inventory and "Why Buy Here"
provides a competitive edge.
- Leveraging the growing importance of social media in the car
buying process, customers can now use the app to write and post
their own reviews.
IntellaCar was named as a top pick by Dealer Marketing Magazine
in its June 2011 cover story on the explosion of mobile marketing.
According to Sean Wolfington of Tier 10 Marketing, "Mobile
marketing is here to stay. Dealers are quickly realizing that a
mobile solution such as IntellaCar can help them deliver exactly
what their customers are looking for."
IntellaCar has proven to increase dealership sales effectiveness
within weeks. Mike Shum, General Manager at Sunnyvale Toyota, says,
"We're delighted with the impact IntellaCar has had at our
dealership. It was effortless to incorporate it into our sales
process and using it has generated positive feedback from customers
as well as our sales team."
IntellaCar was created by a passionate team of automotive
marketing specialists with decades of experience in developing OEM
and dealership solutions, led by Co-Founders Jim Hughes and Bruce
Polkes. Their expertise is in simplifying the complex and
facilitating the sales flow, critical in today's world of
information overload. IntellaCar is committed to helping dealers
improve the customer experience and bringing back the excitement of
purchasing a new vehicle. For more information, contact Jim Hughes
at (805) 241-5000 or info@IntellaCar.com.
dE Exclusive interview with IntellaCar
1. How long have you been a Dealer Elite
member?
We joined Dealer Elite from the inception of IntellaCar to help us
stay on top of emerging trends during our development process. We
wanted to be a part of the Dealer Elite platform that integrates
best in class for a variety of different processes.
2. What do you like best about Dealer Elite?
Dealer Elite members are among the most cutting edge, innovative
and engaged dealers, who are eager to embrace new technology and
more effective ways of doing things. We find that Dealer Elite is a
great way to learn about new products and services to help us stay
on top of what is happening in the industry, in addition to being a
terrific source of new ideas and inspiration. It also opens the
doors for networking with the dealers and OEMS who are our
potential clients, as well as other vendors with whom we can
establish mutually beneficial business relationships to offer
complimentary solutions to our clients.
3. Why is mobile so important?
Many dealers have told us that their customers not only research
their new car purchase in advance, but they are also using their
mobile devices to access information right in the dealership.
Mobile technology helps customers to be more knowledgeable than
ever before and it engages them much more intensely in the buying
process because customers understand and remember twice as much
when images, videos, animations, etc. are used in addition to the
spoken word. In fact, studies have shown that customers believe
that their smart phone can make the shopping experience more
enjoyable. As consumers get more and more knowledgeable about the
vehicles they are looking to buy, it is critical for Sales
Consultants to keep pace, to maintain credibility with their
customers.
4. What is IntellaCar?
IntellaCar is an innovative iPad sales tool that helps Sales
Consultants build value for the dealership and the vehicles they
sell, while dramatically enhancing the customer experience. The app
provides Sales Consultants with instant access to critical
information and systems throughout the sales process, enabling them
to quickly, consistently and accurately respond to questions,
anywhere and anytime.
5. How does IntellaCar work?
IntellaCar integrates into the dealership's existing sales process
to help the Sales Consultant in every step of the sale. From
capturing customer data through vehicle presentation, comparisons,
inventory search and delivery, IntellaCar's intuitive interface
engages the customer while providing the most relevant information
for that buyer. The information is presented with images and videos
that help to make the customer experience more meaningful and
memorable. And its flexibility allows the dealer to load
information specific to that dealership.
6. How is IntellaCar different from other automotive
applications?
Just like Dealer Elite, IntellaCar is best in class. IntellaCar is
unique in two major ways. First, it incorporates a proprietary
information delivery system that optimizes content from the
perspective of the Sales Consultant from start to finish, to
support the sale from anywhere inside or outside of the dealership
(e.g. during the test drive) - being mobile is key. Second, the
extensive content and functionality, which includes dealer-specific
information and CRM integration, go far beyond what is available
from any other single automotive resource. And with the newest
release, its impact is even more powerful.
7. Dealer Elite is focused on using technology to increase
sales and profits. How will IC accomplish that?
IntellaCar uses technology to generate consumer confidence and
vehicle understanding, which enables the Sales Consultant to sell
on value rather than on price and translates to higher profits. In
addition, the "wow" of IntellaCar's interface engages customers and
enhances the overall shopping experience, which means fewer
be-backs and more referrals. Today, with inventory shortages from
the recent tsunami, it is more important than ever for dealers to
build value for the vehicles they have on their lot. IntellaCar
provides the opportunity to build that value in an engaging
way.
8. What kind of results can a dealer expect from
IntellaCar
IntellaCar is proven to increase dealer effectiveness within weeks.
In pilot dealerships, Sales Consultants using IntellaCar sold 2-4
more cars a month, had a higher monthly gross and improved customer
satisfaction significantly while generating a strong ROI. It helped
new Sales Consultants to get up to speed more quickly as well,
selling more than the dealership average in their first month on
the job.
9. How much does IntellaCar cost?
IntellaCar is priced as a monthly subscription to dealers based on
the number of users. Typically, sales from just one Sales
Consultant using IntellaCar pay for the ongoing fees. Dealers who
sign up now are eligible for charter membership to receive first to
market benefits at reduced pricing for the first year.
10. How can DealerElite members get more information about
IntellaCar?
They can go to www.intellacar.com, send an email to
info@intellacar.com or call
805.241.5000 and ask for Jim Hughes.
More Than Angry Birds
Dealers find mobile apps help capture and retain
customers.
A mere 12 months ago, if your
dealership had a mobile Website designed for multiple technology
platforms such as iPhone, Android and Blackberry, and if your
dealership employed texting in its marketing, you confidently could
say your store was cutting edge.
But if that's all you got today,
you're already behind. Mobile Websites and texting are yesterday's
news when it comes to mobile strategies.
The latest technology development
dealers should jump all over is mobile apps. Mobile apps are
compact software downloaded to the smartphone that perform specific
tasks. Why are mobile apps important to your dealership? Because
they are becoming more important to your customer.
App usage jumped a whopping 90 percent
in 2010, and as of the fourth quarter of last year, 68 percent of
smartphone owners used apps.
As more people continue to migrate
from a standard mobile phone to a smartphone (40 percent of the
U.S. population owned at least one smartphone by the end of 2010),
app usage will continue to skyrocket.
It's not just Angry Birds or other
popular games designed for smartphones driving app usage. At least
78 percent of smartphone owners use their device for shopping,
according to an Ipsos Study at the end of last year conducted for
Google.
"It's happening faster than all of our
internal projections," Google Chairman Eric Schmidt noted at the
Interactive Advertisers Bureau Leadership Conference in April of
this year.
By 2015, more than $119 billion in
commerce will be conducted over mobile devices, says investment
firm Morgan Stanley. Several studies show much of that commerce
will happen in automotive.
Approximately 78 percent of people
planning to buy a vehicle in the next 12 months will use some sort
of touch smart Web device (iPhone, iPod Touch, Android) during the
purchase process, according to a recent study by mobile ad platform
GreyStripe.
The study also shows 48 percent of
people who say they will use a mobile Web-enabled device in their
vehicle search will use them to conduct initial research into
vehicles, 44 percent will compare prices of different dealerships
while on the lot, 32 percent will find a dealership using their
mobile device and 23 percent will actually use their mobile device
to contact a dealership.
Cars.com, which developed a mobile
application four years ago, gets 18 percent of its traffic today
from mobile devices - and much of that on the weekends, which
indicates people are using the application for actual car
shopping.
AutoTrader.com, meanwhile, is
getting nearly a million hits a month with its mobile
application. Mobile users are most interested in finding vehicles
for sale and locating a dealer, versus some of the more in-depth
auto reviews and "research and compare" functionality. Like
Cars.com, much of its traffic occurs on the weekends.
"Industry studies show approximately
17 percent of the U.S. mobile audience are "auto-intenders" -
people who will buy a new car over the next six months," said Sean
Wolfington, owner of www.Tier10Marketing.com.
"With 20 million auto-intenders in the mobile universe, and one of
three of them using a mobile device at some point during their
vehicle search process, car dealers need to capture this
market."
A well-designed mobile app can help
dealers capture those customers using their phones in their
shopping process.
Hundreds of dealers have started
providing apps to their customers following the purchase or service
of a vehicle in the last few months. DealerAppVantage has created
an app that's been downloaded by more than 160,000 customers since
last year. Using the app, customers can schedule appointments, get
roadside assistance, find gas stations with the cheapest gas, buy
accessories, view their owner's manual, find their vehicle in a
crowded parking lot and receive alerts when the parking meter
expires or when their kids are going beyond the speed limit.
Savvy dealers found the app improves
customer satisfaction and loyalty because it enhances the ownership
experience. They use the app to deliver service reminders, recall
notices, lease end tutorials, equity alerts and specials that bring
the customer in more often for service, repeat sales and
referrals.
By far, the most popular tool on
DealerAppVantage's app is the ability to schedule service, says Ed
Louis, co-founder of the company. "It's also easier for the
customer to get to the dealer's mobile site," he says. "Customers
aren't typing the dealer's URL into the mobile browser anymore.
Instead, they're using the app to get there."
Selling customers on the advantages of
downloading a dealership app to their mobile device is easier than
it was trying to obtain e-mail addresses a few years ago, Louis
says.
"One, you can put signs up all over
the dealership promoting the app," he says. "Service advisors can
promote it, or the new car delivery person can do it. There are a
number of ways. You can even promote it to people who visit the
dealership but aren't ready to purchase by showing them how it can
help them in the shopping process."
IntellaCar, meanwhile, developed an
app for the iPad and other mobile apps to help salespeople promote
the dealership, vehicles, finance, accessories and service. "Since
most customers research online before visiting a dealership, they
often know more than most salespeople about the vehicle they are
considering, and this knowledge gap can hurt a salesperson's
credibility," says Jim Hughes co-founder of IntellaCar.
Salespeople quickly can access product
benefits that are tailored to the customers' hot buttons (safety,
performance, comfort, convenience, etc.), walk-around videos,
pictures, videos about the dealership, certified programs, leasing,
finance products and accessories, along with introducing the
customer to the service department.
"When used properly in the sales
process, these showroom apps help salespeople increase their
closing ratios, average gross profits and CSI because they can
answer questions quickly while also building value in the
dealership and the products they sell," said Bruce Polkes, Hughes'
partner at IntellaCar.
At one dealership, sales consultants
using IntellaCar's app sold at least four more vehicles per month
while averaging 30 percent higher monthly gross. The team of five
sales consultants return on investment was 2,676 percent. Not only
did sales and profit increase, their CSI jumped 47 percent.
Dealers are also giving service
customers access to these apps on iPads in the service lounge where
they can view videos about additional services like car detailing,
dent removal and even new and used vehicle specials.
Consumer Driven Solutions developed
two apps that help customers in the shopping process - Car Factor
and GroupCars.com. Using Car Factor, consumers can build and
compare vehicles, view vehicle reviews and obtain
pricing.
It's proving to be popular with
customers. Car Factor is the No. 1 most downloaded automotive app
in the world and has a four-star user rating, the highest consumer
rating of any automotive app in the App Store.
GroupCars.com, lets consumers scan the
bar code on a vehicle's MSRP sticker to obtain an immediate
guaranteed low price on every vehicle in the dealer's
inventory.
"Dealers can advertise that they can
provide Instant Guaranteed Low Price quotes in 60 seconds or less,"
said Chad Collier, president of Consumer Driven Solutions. The
GroupCars.com app will be available to the 60+ million Costco, AAA
and Navy Federal Credit Union members through their auto buying
programs that sold more than 300,000 vehicles last year.
Susan Givens is the publisher o AutoSuccess. She can
be contacted at 877.818.6620, or by e-mail at
sgivens1@autosuccessonline.com.
CHROME SYSTEMS AND INTELLACAR TO DELIVER MOBILE
APPLICATION FOR VEHICLE SALES
Chrome-Powered Mobile Sales Tool for Sales Consultants
Delivers Instant
"Anywhere" Access to Vehicle Information via iPhone, iPad and
iTouch
Portland, Ore., April 19, 2011 ─ Chrome Systems, Inc., a
subsidiary of DealerTrack
Holdings (Nasdaq: TRAK), and IntellaCar
LLC today announced that a number of
Chrome's automotive solutions and services will power IntellaCar's
mobile sales tool,
helping to accelerate the dealership sales process and enhance the
overall consumer
buying experience.
The mobile application for iPhone, iPad and iTouch devices,
which was launched by
IntellaCar earlier this year, leverages Chrome
New Vehicle Data,
Chrome Construct
configuration and comparison web service, Chrome
AutoBrief Reviews and Chrome
Image Gallery. The Chrome-powered sales tool will allow
IntellaCar's users to give
customers a better understanding of vehicles using competitive
comparisons, third-party
reviews and visual vehicle walkarounds, enhancing the buying
experience and giving
dealers a competitive edge.
"IntellaCar's innovative mobile sales tool is allowing sales
consultants to realize a range
of benefits including easier and faster access to crucial vehicle
information right on the
dealership lot or anywhere they are interacting with a consumer,"
said Amit Maheshwari,
general manager, DealerTrack Data Services. "The addition of
Chrome's comprehensive
solutions makes IntellaCar's mobile application even more
compelling and informative,
and we're confident this will help convert more leads into sales
quickly for dealers."
According to Bruce Polkes, principal, IntellaCar, "Chrome's
depth of resources and
products enables us to provide a multitude of functionality in one
application. Chrome
leads the industry in accurate and detailed vehicle information and
content, and this
collaboration allows us to bring a game-changing solution to
dealerships across the
country."
To get IntellaCar's mobile application, visit www.intellacar.com.
About
IntellaCar (www.intellacar.com)
IntellaCar, headquartered in Thousand Oaks, California, is an
innovative provider of
mobile sales tools for the automotive retail industry. IntellaCar
is committed to
improving the customer experience of purchasing a vehicle, while
empowering the sales
consultant to assist today's educated consumer.
About Chrome
(www.chrome.com)
Chrome Systems, Inc., provides vehicle content, software,
technology and services to
deliver complete enterprise solutions to all segments of the
automotive retail industry.
Chrome pioneered the technology behind electronic vehicle
configuration with the
introduction of PC Carbook, and since 1986 has collected, analyzed
and enhanced "raw"
automotive data from all manufacturers.
Safe Harbor
for Forward-Looking and Cautionary Statements
Statements in this press release regarding the benefits of
Chrome's products and services
and any conclusions or statements based thereon, and all other
statements in this release
other than the recitation of historical facts are forward-looking
statements (as defined in
the Private Securities Litigation Reform Act of 1995). These
statements involve a
number of risks, uncertainties and other factors that could cause
actual results,
performance or achievements of DealerTrack to be materially
different from any future
results, performance or achievements expressed or implied by these
forward-looking
statements.
Factors that might cause such a difference include the
utilization of Chrome's products
and services, the accuracy of the information provided in such
product and services and
other risks listed in our reports filed with the Securities and
Exchange Commission
(SEC), including our Annual Report on Form 10-K for the year ended
December 31,
2010. These filings can be found on DealerTrack's website at
www.dealertrack.com and
the SEC's website at www.sec.gov. Forward-looking statements
included herein speak
only as of the date hereof and DealerTrack disclaims any obligation
to revise or update
such statements to reflect events or circumstances after the date
hereof or to reflect the
occurrence of unanticipated events or circumstances.
Contacts:
Sylvie Peterson
Chrome Systems, Inc.
(503)-963-6369
sylvie.peterson@chrome.com
Bruce Polkes
IntellaCar
(805) 241-5000
brucepolkes@intellacar.com
NEW INTELLACAR 2.0 INCREASES IMPACT
THOUSAND OAKS, CA, APRIL 12, 2011 - IntellaCar, LLC announced
today the release of IntellaCar™ 2.0, the next generation of the
ground-breaking iPad/iPhone app that has proven to increase
dealership sales effectiveness within weeks, revolutionizing the
car sales experience for both dealerships and consumers. A mobile
sales tool, IntellaCar empowers Sales Consultants with instant
"anywhere" access to crucial information. From vehicle
specifications to inventory details to competitive comparisons,
IntellaCar helps them make the sale. IntellaCar 2.0 adds new
features that boost its impact even further, including:
• Ability to capture customer data and send it directly to
dealer CRM
• Email and printing to easily share content with customers
• Garage function that saves/shows selected vehicles
• On-the-spot vehicle data capture for appraisal
IntellaCar charter dealerships have experienced dramatic results
in the first few months, and are anticipating an even stronger
outcome from IntellaCar 2.0. Sales Consultants using IntellaCar not
only exhibited significant monthly sales increases that outpaced
dealership averages, but new Sales Consultants were able to get up
to speed more quickly, and even the most successful Sales
Consultants experienced gains. Noel Graham, Manager at North
Hollywood Toyota, says "The more we use the product, the more our
sales people are actually learning…IntellaCar has given us a new
advantage."
IntellaCar's intuitive interface is optimized to help Sales
Consultants make the sale within their existing sales process.
Information is prioritized based on customer needs and summarized
for a quick read during the sale. Dealer-specific content, such as
inventory and "Why Buy Here" provides a competitive edge.
Intellacar was created by a passionate team of automotive
marketing specialists with decades of experience in developing OEM
and dealership solutions, led by Co-Founders Jim Hughes and Bruce
Polkes. Their expertise is in simplifying the complex and
facilitating the sales flow, critical in today's world of
information overload. IntellaCar is committed to helping dealers
improve the customer experience and bringing back the excitement of
purchasing a new vehicle. For more information, contact Jim Hughes
at (805) 241-5000 or info@IntellaCar.Com; or visit www.IntellaCar.com.
Contact: Jim Hughes
(805) 492-4188
INTELLACAR LAUNCHES MOBILE SALES PRESENTATION PLATFORM -
STARTING WITH TOYOTA DEALERS
THOUSAND OAKS, CA, JANUARY 28, 2011 - IntellaCar, LLC announced
today the nationwide launch of IntellaCar™. IntellaCar is an
innovative mobile sales presentation and training tool that
revolutionizes the car sales experience for both dealerships and
consumers. Toyota Dealers are the first franchise to be offered
this game-changing platform.
IntellaCar empowers Sales Consultants with a one-stop source of
information using an intuitive interface that is optimized to help
them make the sale within their existing sales process. It includes
product features/benefits, walkarounds, competitive comparisons,
technology demonstrations, third-party reviews and more. The
information is prioritized and aggregated using IntellaCar's
proprietary Optimized Information Delivery system, based on
customer purchase motivations and summarized for a quick read
during the sale. The accurate, unbiased information gives customers
a better understanding of the vehicle and a more confident,
gratifying purchase experience. For dealerships, the
differentiating dealer-specific content, such as inventory and "Why
Buy Here," provides a further competitive edge. IntellaCar's mobile
platform runs on iPhone, iPad and iTouch, enabling it to be used
anywhere, in or out of the dealership.
Results from the IntellaCar pilot tests at various Toyota
Dealerships were outstanding, and dealers have been extremely
pleased with their IntellaCar experience. Mike Shum, General
Manager at Sunnyvale Toyota, says, "The three things that
IntellaCar has brought to the team are 1) the speed with which they
can deliver information to the consumer that is relevant, precise
and accurate, 2) its mobility doesn't limit them to sitting at a
sales station and 3) it helps new sales people acclimate to the
product knowledge they're going to need a lot faster."
IntellaCar was created by a passionate team of automotive
marketing specialists with decades of experience in developing OEM
and dealership solutions, led by Co-Founders Jim Hughes and Bruce
Polkes. Their expertise in simplifying the complex and facilitating
the sales flow, so critical in today's world of information
overload, was honed at Hughes Hunter, Inc. an automotive marketing
firm. IntellaCar is committed to improving the customer experience
of purchasing a new vehicle, while empowering the sales consultant
to assist today's educated consumer. For more information, contact
Jim Hughes at (805) 241-5000 or info@IntellaCar.Com; or visit www.IntellaCar.Com.
Contact: Jim Hughes
(805) 241-5000